The Influence of Emotional Intelligence and Individual Characteristics on Police Employee Performance of Deli Tua Police Officers, Indonesia

study aimed to determine both simultaneously and partially the influence of emotional intelligence and individual characteristics on the performance of police employees


Introduction
The emotional intelligence and individual characteristics possessed by the police have a big influence on the performance of the entire team.The ability of police employees to manage personal and coworker emotions ensures a harmonious and productive work atmosphere.In tense situations, police officers remain calm and focused, helping to calm the atmosphere around them.In handling the community, the police have high sensitivity and empathy for the problems and feelings of residents.
Police employees carefully listen to the community's complaints and needs, and their ability to empathize helps create a relationship of trust between the police and the community.This brings public trust in the police, which in turn increases cooperation and success in solving cases (Anis, 2022;Gaffar, 2017;Goleman, 2015).
Emotional intelligence is very important for a police officer because of the nature of police work in the realm, which is dangerous, so emotional intelligence is needed in every employee so they can work better and be able to make good decisions when urgent.Besides that, intelligence emotions are very important for police employees because this will help them take appropriate action and avoid emotions that can have

A B S T R A C T
The problem of this research is that the performance of police officers is still not optimal in dealing with work stress and pressure, handling conflicts well, or communicating effectively within the scope of work and society where the duties and responsibilities faced by police officers are often heavy and full of pressure.If employees cannot manage stress well, they can experience physical and mental fatigue, which can impact their performance in handling daily tasks.This study aimed to determine both simultaneously and partially the influence of emotional intelligence and individual characteristics on the performance of police employees.The method used is quantitative descriptive using secondary data by distributing questionnaires, processed using the SPSS application with multiple linear regression techniques.The findings of this research are that there is an influence between emotional intelligence and individual characteristics on the performance of police employees both in partial and simultaneous terms.The implication of this research is that emotional intelligence helps police employees manage stress better, remain calm under pressure, and face stressful situations without losing self-control.These emotional and personality aspects play a key role in ensuring effective public services and creating positive relationships with the public.Apart from that, the performance of police officers is still less than optimal in dealing with work stress and pressure, handling conflicts well, or communicating effectively within the scope of work and society where the duties and responsibilities faced by police officers are often heavy and stressful.If employees cannot manage stress well, they can experience physical and mental fatigue, which can impact their performance in handling daily tasks (Hasibuan, 2014;Hassan, 2013;Sutrisno, 2012).

Performance
Employee performance is the result of various personal characteristics possessed by each individual.
In the context of increasingly tight competition and globalization, companies need employees who can achieve high levels of performance.influence the relationship between goals and performance, namely commitment to the goals set, the level of employee confidence in their ability to carry out their duties, task characteristics, and national culture (Hidayat, 2017;Purwaningsih;2017;Riani, 2013).

Emotional intelligence
Every individual is endowed with reason and thoughts, which are the source of their intelligence.
Without this, humans would not be able to think well.The word "emotion" comes from the word "movere," Riniwati, 2016).

Individual characteristics
A person's future in an organization is not only determined by performance alone.Managers also consider subjective factors, namely how the appraiser views the employee's character or behavior as good or bad, which will be the case influence their assessment.Individual characteristics have a direct influence on employee performance (Gaffar, 2017;Hassan, 2013;Hidayat, 2017).

Results and Discussion
The sample of respondents that will be used for validity testing is 40 people (N=40), so the degrees of freedom (df) used are N-2 (df=38  intelligence on job performance in employees (Hurriyati, 2012;Jex, 2022;Priansa, 2018).

Conclusion
Emotional intelligence helps police officers manage stress better, stay calm under pressure, and deal with stressful situations without losing self-control.These emotional and personality aspects play a key role in ensuring effective public services and creating positive relationships with the public.
fatal consequences.Individual characteristics have a very important role in improving performance.The police currently really need individuals who are able to work without tarnishing the bad image of their agency.https://doi.org/10.37275/oaijss.v7i1.204 Furthermore, jobs require feedback on their performance as a guide for future actions.Therefore, performance appraisals should reflect employee achievements.Management and employees need to get feedback regarding their work.The results of employee performance appraisals can be used to make decisions regarding personnel and provide feedback to employees regarding the implementation of their work.Performance, or what is known as job performance, is the level of productivity of an employee who can be compared with his colleagues based on several results and behaviors related to work tasks.In other words, employee performance is the extent to which employees achieve the specified job requirements.Performance is the work result obtained by a person in carrying out the tasks assigned, which depends on ability, initiative, experience, perseverance, and time invested.Performance as a determinant of employee ability must have several factors for assessment so that it can be assessed whether an employee's performance is good or not.There are three important factors that influence performance, namely individual variables, psychological variables, and organizational variables.Apart from that, there are four important factors that influence performance, namely effectiveness and efficiency, authority and responsibility, discipline, and initiative.There are several factors that influence performance, namely an organization, including management efforts in translating and aligning organizational goals, organizational culture, the quality of the organization's human resources, and effective leadership.There are five factors that Individual characteristics are special traits possessed by each individual.Every human being has individual characteristics that are different from each other.A person's future in an organization does not only depend on their performance because each individual has unique individual characteristics.Individual characteristics are as follows: Individual characteristics are psychological processes that influence the way individuals obtain, use, and respond to goods, services, and experiences.Individual characteristics are internal factors that motivate and influence individual behavior.Thus, it can be concluded that individual characteristics include aspects such as the individual's biographical background, personality, perceptions, and attitudes.
research is a type of associative research, where this research seeks to find out the relationship between interrelated variables.This research was located at the Deli Tua Police Officers, Becek alley, No. 18, Deli Tua Tim, Deli Tua District, Deli Serdang Regency, North Sumatra 20355, Indonesia.The population in this research was all active police employees at the Deli Tua Police Officers, totaling 40 employees.In this study, the sampling used was a saturated sample where the entire population was sampled.In this study, the research samples were all employees of the Deli Tua Police Department, totaling 40 people.This method involves direct interaction between researchers and respondents who have relevant knowledge or authority.Through interviews, researchers can ask relevant questions and get answers verbally.This method includes analysis of existing documents in the research context, such as organizational history, organizational structure, as well as other related information that can be found in official company documents.This documentation provides the informational basis for the research.The use of questionnaires as a data collection technique involves providing statements or questions to respondents who are asked to answer in writing.This allows collecting data from a large number of respondents simultaneously.The test variables in this study are emotional intelligence (X1), individual 97 1308 This work is licensed under a Creative Commons Attribution-ShareAlike 4.0 International License personality (X2), and performance (Y).Statistical analysis in this study uses data quality tests, classical assumption tests, hypothesis tests, multiple linear regression tests, and determinant coefficient tests.
standard deviation value, the better the model.Emotional intelligence, individual characteristics, and performance have a significant influence on the performance of the Medan Police Officers.The analysis results show that around 96.1% of the variation in performance can be explained by these variables.However, there is approximately 3.9% variation that cannot be explained by this model, possibly due to other factors that have not been studied.Employees who feel more individual to the organization have reliable habits, plan to stay longer in the organization and invest more effort in their work.Job performance means moving from one position to another position that has a higher status and responsibility, with this performance meaning there is trust and recognition regarding the abilities and skills of the employee concerned.The results of other studies stated that there was an influence of individual characteristics and work emotional

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movement or action, indicating that the urge to act is a key aspect of emotion.Emotions are essentially an urge to act and an instant plan to Pleasure: inGoleman, 2015;s of happiness, joy, bliss, satisfaction, elation, bliss, pride, sensual pleasure, awe, admiration, feelings of satisfaction, extreme happiness, and ecstasy.Love: includes acceptance, friendship, trust, kindness, emotional closeness, filial piety, respect, closeness, and affection.Shock: involves feelings of surprise, gasp, amazement, and stupefaction.Annoyance: includes feelings of humiliation, disgust, disgust, nausea, discomfort, and dislike that can make you nauseous.Shame: involves feelings of shame, regret, humiliation, disgrace, and feelings of brokenness(Anis, 2022;Goleman, 2015;